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Announcement:2016/10/21 - Login Issues

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Author	Thread Statistics \| Show CCP posts - 8 post(s)
Will In'Ganable The Black Ops 0	Posted - 2016.10.21 20:30:42 - [1] - Quote CCP Falcon wrote: [img]http://content.eveonline.com/www/newssystem/media/70643/1/german_flag30.png[/img] [img]http://content.eveonline.com/www/newssystem/media/70643/1/FLAG_-_RUSSIAN_30.png[/img] There are currently ongoing login issues due to the fact that our DNS Provider Dyn is experiencing a Denial of Service (DDoS) attack. This means that while players currently connected to EVE are not likely to be affected, those attempting to log in my have issues doing so. This issue may also affect our forums, account management services and any other web based services, as well as the New Eden Store in game. We will provide updates in this thread as soon as we know more about the situation. Apologies for any inconvenience this might cause. UPDATES : UPDATE - 17:40 UTC - ISSUES ARE STILL ONGOING - NO FURTHER UPDATES AVAILABLE What level of operational monitoring do you have in place to detect these kinds of issues? What is your RTO & RPO? How many instances of this kind of issue have you had in the last 3, 6, 12 and 24 months? What are your remuneration plans for your affected customers? And last, but by no means last, what plans do you have in place to mitigate this risk in future? http://eveboard.com/pilot/Will_In'Ganable
Will In'Ganable The Black Ops 0	Posted - 2016.10.21 20:44:42 - [2] - Quote Sophos Mileghere wrote: Will In'Ganable wrote: What level of operational monitoring do you have in place to detect these kinds of issues? What is your RTO & RPO? How many instances of this kind of issue have you had in the last 3, 6, 12 and 24 months? What are your remuneration plans for your affected customers? And last, but by no means last, what plans do you have in place to mitigate this risk in future? This has to be the worst post of the day, please understand this is a game and not a FTSE100 I'm still a paying customer, and there is an expectation that ANY business should be able to maintain service. Are you SERISOULY telling me you don't care if CCP can't provide service? All of the questions boil down to "Are you taking your service support and customers seriously?" I just want to see the plan is all :) http://eveboard.com/pilot/Will_In'Ganable

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